Privacy Policy
Your privacy matters to us - here's how we protect your personal information
Last updated: March 15, 2025
Introduction
solivolirae ("we," "us," or "our") operates solivolirae.com and provides budget variance analysis services to individuals and businesses across Australia. We understand that your privacy is important, and we're committed to being transparent about how we collect, use, and protect your personal information.
This privacy policy explains our practices in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). By using our website or services, you consent to the collection and use of your information as described in this policy.
Information We Collect
Personal Information
We collect personal information when you voluntarily provide it to us. This includes information you give us when you:
- Register for our budget variance analysis services
- Contact us through our website or email
- Subscribe to our newsletters or educational content
- Participate in surveys or feedback requests
- Upload financial documents for analysis
| Type of Information | Examples | Purpose |
|---|---|---|
| Contact Details | Name, email address, phone number | Communication and service delivery |
| Business Information | Company name, ABN, industry type | Tailored analysis and reporting |
| Financial Data | Budget figures, expense categories, revenue data | Variance analysis and insights |
| Technical Information | IP address, browser type, device information | Website functionality and security |
How We Use Your Information
We use the information we collect for legitimate business purposes that benefit both you and our service quality. Our primary uses include:
- Providing budget variance analysis services and generating reports
- Communicating with you about your account and our services
- Improving our website functionality and user experience
- Sending educational content and industry insights (with your consent)
- Complying with legal obligations and preventing fraud
- Conducting internal research to enhance our service offerings
We never use your financial data for any purpose other than providing the specific analysis services you've requested. Your budget information remains confidential and is not shared with third parties for marketing purposes.
Information Sharing and Disclosure
We don't sell, trade, or rent your personal information to others. However, we may share your information in specific circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business. These include cloud storage providers, email service platforms, and payment processors. All service providers are contractually required to protect your information and use it only for the services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation. We may also disclose information to protect our rights, property, or safety, or that of our users or the public.
Business Transfers
If solivolirae is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your information becomes subject to a different privacy policy.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We've designed our processes to make exercising these rights straightforward.
Access Your Information
You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Your Information
If you believe any information we hold is inaccurate or incomplete, you can request corrections at any time.
Delete Your Information
You can request deletion of your personal information, subject to our legal obligations and legitimate business needs.
Restrict Processing
You can ask us to limit how we use your information in certain circumstances, such as while we investigate a complaint.
To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request promptly and keep you informed throughout the process.
Data Security and Storage
We take the security of your information seriously and implement multiple layers of protection:
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments
- Restricted access controls - only authorized personnel can access personal information
- Secure cloud storage with Australian-based servers where possible
- Regular backups with encrypted storage and secure deletion procedures
- Staff training on privacy and security best practices
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Account information: Retained while your account is active and for 2 years after closure
- Financial analysis data: Retained for the duration of our service relationship plus 7 years for tax purposes
- Communication records: Retained for 3 years for customer service purposes
- Website usage data: Retained for 2 years for analytics and improvement purposes
International Data Transfers
While we primarily store data within Australia, some of our service providers may process information outside Australia. When this occurs, we ensure appropriate safeguards are in place:
- We only work with providers in countries with adequate privacy protections
- Contractual agreements require overseas providers to protect your information to Australian standards
- We regularly review and audit our international data handling practices
- You have the right to request information about any overseas transfers of your data
Cookies and Website Technology
Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our site. We use several types of cookies:
- Essential cookies: Necessary for basic website functionality and security
- Analytics cookies: Help us understand website usage and improve our services
- Preference cookies: Remember your settings and customize your experience
- Marketing cookies: Used only with your consent to show relevant content
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect website functionality. We don't use cookies to store sensitive financial information.
Changes to This Policy
We review and update this privacy policy regularly to ensure it remains current with our practices and legal requirements. When we make significant changes, we'll notify you by:
- Posting the updated policy on our website with a new "last updated" date
- Sending an email notification to registered users
- Displaying a notice on our website for 30 days after any material changes
We encourage you to review this policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Complaints and Disputes
If you have concerns about how we handle your personal information, we want to hear from you. Our complaint resolution process is designed to address your concerns quickly and fairly:
- Contact us using the details below - we'll acknowledge your complaint within 2 business days
- We'll investigate your complaint and respond within 30 days with our findings and any actions taken
- If you're not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner (OAIC)
- You also have the right to seek legal advice or pursue other remedies available under Australian law
We're committed to resolving privacy concerns promptly and maintaining your trust in our services.
Contact Us About Privacy
Email: help@solivolirae.com
Phone: +61 432 342 208
Mail: Privacy Officer, solivolirae, 1013 Ligar St, Ballarat North VIC 3350, Australia
We typically respond to privacy inquiries within 2 business days. For urgent privacy concerns, please call during business hours (9 AM - 5 PM AEST).